Unless the Website determines that extraordinary circumstances warrant a refund, refunds will not be granted for transactions. In the event that the Website identifies a transaction as fraudulent, a violation of this Agreement, or if there are reasonable suspicions of a transaction not conducted in good faith, we reserve the right to reverse or chargeback the transaction to the disputing account holder's account.
Under no circumstances is Money Mat obligated to issue a refund to a User who has previously paid for a service plan or offer advertised on Money Mat and subsequently chosen not to utilize the service plan or offer. As per the law, the decision to purchase the Money Mat plan is considered final and irreversible.
REFUND CONDITIONS
If a transaction fails on the site due to technical issues, Users will be eligible for a refund. In such cases, the User can anticipate a full refund within 5-7 business days, minus any applicable service fees. It's important to note that any refunds issued will cover only the transaction cost, minus payment gateway fees and relevant taxes.
If a User has received confirmation of completion but has not yet received the promised services, they must contact customer support via email to file a complaint. Upon receipt of the User's complaint, Money Mat will investigate the matter and, if deemed necessary, issue a refund based on the investigation's findings.
Under no circumstances shall Money Mat be liable for an amount exceeding the actual payment received from the User for the specific transaction in question. In the event of a service interruption or failure on our part, Money Mat shall not be held responsible for any incidental or consequential damages.
NON-REFUNDABLE
Examples of items or deals that are non-refundable include:
CHARGEBACK
The Website reserves the right to deduct the amount of any chargeback transaction from your account. In cases where a chargeback is initiated:
The Website reserves the right to suspend or terminate your account if an excessive number of chargebacks are initiated from your account. Consequences may include:
PENALTY
Users, including end-users and service providers, may be subject to a "Penalty fee" if they are found to have misused the Website's platform. This fee will be allocated to cover the Website's investigation, operational handling, and legal consultation costs.
